The customer is always right. This statement has been used in the business world for a long time. For businesses to prosper, they need the consumer and that’s why they created customer service. Some large or small companies have this, some even have their own department. Customer service is vital for businesses to survive. So when you work for your customer service department, how do you survive work? What things do you need to get through the day?
So here are some simple and practical tips for surviving a customer service job.
1. You are NOT the boss – It is your job to serve customers and meet their needs. Listen and pay attention to your customers. Try to understand their requests or better put yourself in their shoes. Always remember that your employer is paid, so that you get your salary from them.
2. Always do the best you can – This applies to your work in customer service. Try to write down the details of your client’s expectations in your work and make it better.
3. Hear more, speak less – Try to listen to your customers. It can help you understand your needs. Don’t assume anything, listen carefully. Also watch your body language and try to differentiate the types of customers who are shy so that you can attend to their request in the right way without assuming anything.
Four. Anticipate your needs – You’re not just selling them products; give them a great experience to keep them coming back. If you don’t treat your customer well, maybe your competitors will.
5. Say yes – When a client asks for help and it is reasonable to always say yes. Try not to turn away a customer. Find out how you can say yes next time.
6. Customers are your VIPs – To the extent possible, treat your customers with the best possible service. Treat all of your customers the same, no matter how much they have spent on your business. Be sincere and respect your customers.
7. Say sorry – Humans make mistakes, learn to apologize and be honest about it. Be open with your complaints and concerns and try to improve them. Don’t let your pride ruin your career.
8. Deliver more than they bargained for – Always make an effort to improve your customer experience. They remember the little things in life. Do more with what you can do.
Surviving a customer service job isn’t easy, yet you’re still dependent on the customer because that’s the reason you have a job in the first place. So treat them well and give them the respect they deserve. It’s your job.